TERMS AND CONDITIONS
1) Legally Binding Agreement:
By signing a contract with RGR Power Washing you are signing a legally binding contract for work to be completed at an agreed-upon price
2) Product Warranties:
All warranties are limited to those offered by the manufacturers of the products used. RGR Power Washing makes no additional warranties. If you ever have a concern regarding our work, RGR Power Washing should be notified immediately.
3) Water Usage:
By signing this agreement, you agree to provide RGR Power Washing with the right to use an on-site water supply via outdoor spigot as needed to complete the stated project without compensation. If your property utilizes well water or an area with low pressure or volume, customer agrees to cease all water consumption inside the home to include all faucets, dishwashers, washing machines etc. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Please ensure the hose can be disconnected from the hose bib. If at the time-of-service water is not available, and no outside water source was contracted for there will be a $75 rescheduling fee.
4) Electrical Usage:
By signing this agreement, you agree to provide RGR Power Washing with the right to use an on-site source of electricity if needed to complete the stated project without compensation. If an exterior source is required, it will be at an additional charge.
5) Payments:
Payments to RGR Power Washing are due as per the contract schedule and are to be paid by check or cash (for convenience we accept both Venmo and PayPal). All balances are always due upon completion of the job. Any variance to this policy must be agreed upon and in writing in our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by RGR Power Washing related to the collection process of outstanding balances.
7) Courtesy:
While RGR Power Washing is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.
8) Removal & Replacement of Deck Contents:
Removal and replacement of grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.
9) Scheduling:
Scheduling in a business which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
10) Watertight:
RGR Power Washing Services expects your property to be in good repair and weathertight. This includes but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. RGR Power Washing Services is not responsible for damages because of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. RGR Power Washing cannot guarantee removal of artillery fungus from exterior house surfaces.
11) Windows:
Windows may become water spotted after our services. Window cleaning is NOT included in the price unless specified.
The company is not responsible for the rare “fogging” effect that occurs to multi pane windows with failed seals
12) Damages:
RGR Power Washing is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, and leaders and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. RGR Power Washing will not be responsible for such conditions. RGR Power Washing will not be responsible for loose mortar that may dislodge during the cleaning process.
RGR Power Washing reserves the right to attach a mechanic’s lien against a homeowner’s property for non-payment. At 30 days past due, a formal notice of intent to file this lien will be sent via registered mail. Interest rate of 2% per month begins accruing after day 31 of non-payment. The company also reserves the right to enter civil claims court to collect outstanding debt. All legal fees incurred will be added to the remaining unpaid balance. This contract is Binding.
LIMITATIONS:
Wood:
The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. RGR Power Washing and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone, you must expect some variation in the overall finish.
Concrete:
The appearance of concrete is determined when the concrete is initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.
Stone:
Many people have never seen stone on their property free from organic growth. We are not stone masons; we are only clearing growth and debris.
Siding:
In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. RGR Power Washing will not be responsible for such conditions. RGR Power Washing will not be responsible for loose mortar that may dislodge during the cleaning process.
Stains:
Some stains cannot be removed by power washing. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
Graffiti Removal:
Our process uses specific chemical treatments for paint removal, coupled with hot water pressure to remove graffiti. It is important to remember that the surface has already been damaged and that our job is to restore property as best we can, without further damaging the surface. As a result, certain surfaces will have a remnant shadow that may, or may not be removable with additional treatments. We do our best to point out any instances where this may occur.
This process will not only remove graffiti but will also remove any buildup of dirt, grime and organic matter such as mold and moss. As a result, there will often be a difference in appearance between the building surface treated and the surface untreated.
Full exterior building wash is not included in graffiti removal pricing.
Glass Restoration:
Our glass restoration services for Acid Etch or Scratch/Scribe graffiti removal is a three-step process which grinds the glass down to its lowest point of damage then buffs and polishes the glass back to full transparency. This process works on 80% of the panels that previously would have had to be replaced at a fraction of the cost. Optical distortion will occur, and the severity of that optical distortion is relative to the depth and size of the damage. Because we cannot damage the seal of the glass, any damage along the edges of the windowpane can not be removed.